Refund Policy

Refund & Exchange Policy

Parda-e-Nazakat

At Parda-e-Nazakat, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy below for returns, refunds, and exchanges.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges only under the following conditions:

  • The item is damaged, defective, or incorrect.

  • The item is unused, unwashed, and in its original packaging with all tags intact.

  • You contact us within 3 days of delivery.

  • You provide unboxing video or photos as proof (mandatory for damaged/incorrect items).

We do not accept returns or exchanges for:

  • Items purchased on sale or during discounts.

  • Wrong size ordered by customer (Please refer to the size guide before ordering).

  • Change of mind after purchase.

2. Refunds

We offer refunds only in the following cases:

  • You received a damaged or defective product and we cannot provide a replacement.

  • The item is out of stock after placing an order.

  • You cancel your order before it has been shipped.

Refunds will be processed back to your original payment method within 7–10 business days after approval.

3. Exchanges

We are happy to exchange your item if:

  • You received the wrong product or damaged item.

  • We have the replacement available in stock.

To request an exchange, email us at [pardaenazakat@gmail.com] with:

  • Order number

  • Description of the issue

  • Images/videos of the product received

4. Return Shipping

  • Return shipping is free only if the mistake is on our side (wrong or defective item).

  • If the return is approved, we will arrange pickup via our courier partner or guide you on the return process.

5. How to Request a Return or Exchange

  1. Contact us at [pardaenazakat@gmail.com] within 3 days of delivery.

  2. Include your Order ID, clear photos or video, and a short description of the issue.

  3. Wait for our response within 24–48 hours with instructions.

6. Order Cancellations

  • You may cancel your order before it has been shipped.

  • Once shipped, the order cannot be cancelled.

7. Contact Us

For any return, refund, or exchange inquiries, please reach out to:

Parda-e-Nazakat
Website: https://pardaenazakat.online